Is your company’s telephone system helping you or holding you back? Changing options for voice mail, digital faxes, voice over Internet, interactive voice response, and can offer real productivity gains--in the right situations. How do you know what’s best for your business?

We take a big picture approach to telephone technology and apply it to small business. Because we are also a small business, we know that you want a real world system that really works, today.

As the division between telephones, computers, and the Internet becomes blurred, you need a clear strategy to wisely use today’s telephone technology while preparing to take advantage of tomorrow’s advances. We can help you decide what’s appropriate for your business today, and then develop a long-range plan for your future.

Technical Insights handles all cabling and wiring closet work ourselves because we know expert cabling is the foundation for your entire telephone system. From laying out the wiring closet to verifying each phone line, our constant commitment to quality ensures years of trouble free operation.

Our methodical approach minimizes downtime for your business while making sure that every feature you need is implemented as planned. We take the time to program the telephone system so that it works for your business.

Every wire, each station setting, and all telephone system programming is carefully recorded in your company’s system book. This documentation can save hours of time when you need to add a phone, move an office, or upgrade your system.

We know that your telephone system is crucial to your company, so we treat maintenance, service, and support issues as priority jobs.

Technical Insights sells and services business telephone systems from Inter-Tel, Panasonic, Comdial, and Vodavi. While we specialize in smaller installations (typically fewer than 50 extensions) the features available are as advanced as any large enterprise system.

We can implement voice and data solutions that link offices across town or across the country. We also provide wireless communications solutions.

Computer Telephone Integration
CTI integrates your telephone with your computer so that many functions are performed on the PC. Caller ID with database pop-up screens can automatically provide customer information when they call. Unified messaging gives access to e-mail, faxes, and voice mail in one inbox. Interactive voice response (IVR) allows callers to place orders or get information by talking on the phone.

Technical Insights provides advanced faxing systems using WinFax to provide broadcast faxing to hundreds of people at a time, or digital fax reception that routes faxes to your e-mail inbox.

Call us to set up an evaluation of your current phone system and usage.